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Medcan Group Pty Ltd

Telehealth Nurse

1w

Medcan Group Pty Ltd

Brisbane, AU · Full-time · A$64,000 – A$78,000

About this role

At Cann I Help, we are redefining access to care through compassionate, evidence-based telehealth services. We are seeking a Registered or Enrolled Nurse who brings clinical excellence, accountability, and craftsmanship to every patient interaction. This role delivers meaningful outcomes through a model grounded in Patient-First Care, operational discipline, and continuous improvement.

As a Telehealth Nurse, you play a critical role in supporting patients through their care journey, ensuring access, education, and continuity of care. Deliver high-quality, patient-centred telehealth support and guide patients with compassion, professionalism, and clinical accuracy. Work collaboratively with GPs and multidisciplinary teams while maintaining accurate, timely documentation.

Join a high-performing telehealth environment built on three core principles. Take pride in your craft with empathy, attention to detail, and commitment to excellence in every patient interaction. Uphold the highest standards of clinical governance, safety, patient trust, confidentiality, ethics, and duty of care.

Deliver with precision, efficiency, and accountability while contributing to KPIs in a performance-driven organisation. Participate in a Short-Term Incentive program rewarding high performance and patient impact. Benefit from a supportive, values-driven culture with ongoing professional development and a structured performance framework.

Requirements

  • AHPRA registered (RN or EN) with a strong commitment to clinical excellence
  • Experienced (or highly capable) in telehealth or patient coordination environments
  • A confident communicator who can engage patients with empathy and clarity
  • Detail-oriented, organised, and able to work both autonomously and within a team
  • Motivated by performance, purpose, and patient outcomes

Responsibilities

  • Deliver high-quality, patient-centred telehealth support
  • Guide patients with compassion, professionalism, and clinical accuracy
  • Work collaboratively with GPs and multidisciplinary teams
  • Maintain accurate, timely documentation and data integrity
  • Respond to patient enquiries and manage appointments efficiently
  • Use data and insights to drive continuous improvement in care delivery

Benefits

  • Participation in a Short-Term Incentive (STI) program rewarding high performance
  • Clear KPIs aligned to patient outcomes, efficiency, and quality of care
  • Supportive, values-driven culture
  • Ongoing professional development
  • Structured performance framework aligned to growth and reward
  • Some work from home flexibility