Telephonic Triage RN - Remote - Part-Time

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position provides high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, bring your expertise home—literally.

The Telephonic Triage Nurse offers timely, expert guidance by assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary. Receive and respond to calls for assigned hospice service areas, assign on-call staff or provide treatment guidance per Plan of Care. Provide education, emotional support, and continuity of care to patients and families.

Collaborate with the interdisciplinary team to manage symptoms and avoid crises across a multi-state/multi-agency network. Document all calls accurately in electronic medical record systems while maintaining professional and compassionate communication. Work from a dedicated, quiet home workspace equipped with reliable high-speed internet and dual monitors.

Participate in Quality Assessment and Performance Improvement programs to promote patient/family choices and quality of life at end of life. Access benefits including 401(k) with Company Match and career advancement opportunities. Enjoy national and local recognition programs plus the Teammate Assistance Fund.